Technology

Tech FAQs

• How do I connect to WIFI?

  Wireless Internet is available at all branches. No password or library card is required. Steps to Connect:

  1. Look for PA_OverAir_Library on your wireless device.
  2. Accept the policy and enjoy 2 hours of access. 

  After 2 hours, you can repeat the process for more Internet access. Please note that we cannot guarantee your equipment will work with our network. Palo Alto City Library assumes no responsibility for the safety of equipment or for laptop configurations, security, or data files resulting from connection to the Library's network.

• Can I print from my laptop, home computer or mobile device?

  Yes. Our web printing option works from home or while you're at the library using a laptop or other personal device.

  Mobile devices running current versions of iOS or Android operating systems also have the option of using a dedicated app. See our FAQ on setting up the app.

  Printing Instructions

  Follow these easy steps to get started.

  1. Choose a library to pick up your print from the list below. This allows you to print to any public printer within that specific library     
     • Rinconada Library
     • Mitchell Park
     • Downtown
     • College Terrace
  2. After clicking the link, you will be taken to a page with instructions, pictured below. Follow the steps on that page to submit your document.
     
  3. After submitting your document, a Job Reference # will display
  4. Bring your Job Reference # and email address to any Print & Pay Station at the selected library to print.

  For more ways to print, see our other printing FAQs.

• How secure are your meeting room TVs?

  Airtame employs WebRTC which is encrypted, and all sharing sessions do not leave the City of Palo Alto's wifi network.

  Airtame does not store data associated with the sessions. Visit their Knowledge Center to learn more.