eHelp

eHelp

Get assistance with eBooks, library apps and our eResources virtually or in-person at Mitchell Park Library.

eHelp for Seniors

Senior Planet Tech Hotline & Courses

If you’re a senior aged 60 and older, these live online classes, in-person training, and tech support hotline are for you.

FAQs

  • Visit the eLibrary help page for assistance with services like Hoopla, Libby (Overdrive), Axis 360, and others.
  • To add your library inside Libby:

    1. Click the Libby icon (shown below) and then > Add Library.
    2. Find your library:
      • Use the search box to find your library by name, city, or zip code.
      • Tap Map Of Libraries to look for libraries near you.
    3. Tap the library to open its collection.
    4. Follow the prompts at the top of the screen to add a library card.

Submit a Ticket

There are three ways to submit a ticket for eLibrary apps and resources.

Call Us

Call us at (650) 838-2977.

Send an Email

Send an email to librarydigitalbooks@cityofpaloalto.org.

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Drop-In eHelp

Drop-In eHelp

Get one-on-one assistance on a first come, first serve basis to answer your tech questions on ebooks, databases etc..
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