eHelp
Get assistance with eBooks, library apps and eResources.
How to Use Hoopla
Get started with the Hoopla app to borrow music, movies, audiobooks, comics and eBooks.
How to Use Boundless
Get started using the Bakery & Taylor app for eBooks and audiobooks (previously called Axis 360).
How to Use Libby (Overdrive)
Get started using Libby (Overdrive) to access eBooks, audiobooks and other extra resources.
Submit a Ticket
There are three ways to submit a ticket for eLibrary apps and resources. Call us, send an email, or use the web form below.
- Please note that responses can take up to 2 business days.
- We are unable to schedule in-person eHelp by appointment at this time.
Call Us
Call us at (650) 838-2977.
Send an Email
Send an email to librarydigitalbooks@cityofpaloalto.org.
Submit the Form Below
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