Dear Library Customer, We hope this message finds you safe and well. The Library has been updating procedures for offering Sidewalk Services on days when the Air Quality Index (AQI) reaches unhealthy levels. We previously sent a message on August 26 announcing our plan to close Sidewalk Services when the AQI reached 150. Because we’ve had to…
Air Quality and Library Closures
August 26, 2020
The City is closely monitoring the Air Quality Index (AQI) in Palo Alto, and the Library is aligning with the City’s operational policies. The AQI is fluctuating between Yellow/Moderate to Red/Unhealthy today and is forecasted to remain at these levels through Friday, August 28. When air quality is Yellow, or Moderate, air quality is acceptable. However…
Important Information Regarding Holds
June 25, 2020
Due to ongoing library branch closures, reduced delivery schedules, and health and safety needs, the library will require more time to fill your hold request. Please allow up to 5-7 business days between your hold request and notification that it has been filled. This applies to items that are currently in the library. For items currently…
Holds on Available Items Suspended
April 17, 2020
Due the large number of pending holds for materials presently available in our branches, we are temporarily suspending holds on these materials. We are doing this to ensure that customers who have placed holds from March 14 to date will have those requests filled in a timely manner. We would appreciate it if customers cancel any existing…
New Card Holders Get Expanded Access
April 1, 2020
With the library closed, new card registrants have been unable to get full library privileges, until now. Starting today, the library is granting new card holders expanded access to many online resources without having to present a California ID in person. The expansion of privileges includes content such as: Axis360 eBooks and audiobooks Overdrive eBooks…
Staying Informed About the Coronavirus (COVID-19)
March 10, 2020
The City of Palo Alto has announced suspension of non-essential services, including the library due to Coronavirus (technical name COVID-19). The situation continues to evolve. Read about Using the Library During the Pandemic. Stay Aware & Informed Please visit the City's website for updates on this issue. The web page includes local developments and online…
The Washington Post Online – Now Available
January 8, 2020
We are pleased to announce customers now have unlimited digital access to WashingtonPost.com from any internet connected device.
Library Testing New eBook App
December 20, 2019
The Palo Alto City Library is beginning public testing of SimplyE, a single app for accessing eBooks and Audiobooks from multiple digital book providers. For years, our customers have had to download multiple apps (like Overdrive, Axis 260, etc) to enjoy our collections of digital books, greatly complicating the online library experience. Thanks to ground-breaking…
Special Holiday Hours
December 19, 2019
All branches will close on Dec. 25th and Jan. 1st. The Downtown, College Terrace, and Children's branches will also be closed from December 24th through January 1st. You can elect to change your pick up location for pending holds to the Mitchell Park or Rinconada branches by logging in to your account below. If not changed…
New Publisher Terms Impact Access
October 30, 2019
Recent decisions by publishers are impacting the Library’s ability to meet customer demand for eBooks. When major publishers sell eBooks to libraries, each has its own licensing terms. Some allow perpetual access to purchased copies but charge a higher amount for each purchased copy. Some charge less per copy, but limit how many times a…
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