Troubleshooting FAQs

  • General Questions

    You can receive both email and SMS notifications about your account.

    Email Notifications

    To receive email notifications about your account, do the following:

    1. Log in to your account.
    2. On the menu, click My Settings.
    3. On the My Settings page, find the Account Information section.
    4. Go to the Email Address page.
    5. In the Email field, enter email address you want to use.
    6. Click Save Changes.
    7. Once you have entered a new address, a confirmation email will be sent to you.
    8. Your change will take effect only after you have responded to the confirmation message.

    SMS (text) Notifications

    This option is not available at this time. The quick solution is to bookmark your holds dashboard page. This is very easy to do on iOS and Android smartphones.

    To track your borrowing or reading history.

    1. Log in to My Account.
    2. From the My Settings page, go to the Borrowing History page.
    3. Click the setting to turn it on.

    Your Personal Identification Number (PIN) allows you to access your library account.
     
    If you registered for a new library card before February 17, 2016 your default PIN is the the last 4 digits of your phone number.
     
    If you have forgotten your PIN, please complete a PIN reset.

    Creating a temporary "online only" account is a great first step, but this doesn't let you use everything in our collection. Good news though—filling out this online form helps you get a full access card faster.

    How to Upgrade

    • Visit the Get a Library Card page for a step-by-step guide. This page explain what to bring and where to go. 
    • Please note that temporary accounts expire after 30 days if they are not upgraded.

    Yes! Our web printing option works from almost anywhere! Use it while at the library with your laptop or any other personal device.

    Mobile devices running current versions of iOS or Android operating systems also have the option of using a dedicated app. See our FAQ on setting up the app.

    Printing Instructions

    Follow these easy steps to get started.

    1. Choose the library to pick up your print from the list below:

    2. After clicking the link, you will be taken to a page with instructions about how to upload your document(s).

    3. Visit the Print & Pay Station at your selected library to print your document.

    For more ways to print, see our other printing FAQs and the Princh support site.

    Can I upload library eBooks to my Kindle or other eBook readers?
    Yes! However, the process to upload depends on A) the eBook file format you have and B) the specific type of Kindle you’re using.

    Kindle Types
    If your Kindle has a color screen, the simple solution is to download and install the specific eBook app(s) made for Kindle. This delivers eBooks directly to your device.

    If your Kindle has a black and white screen, you will typically "borrow" the eBook to your Amazon account first, and then from Amazon's website tell it which Kindle has access to that borrowed book. This extra step is designed for people with more than one Kindle device, because you can only read that library eBook from one device at a time.

    eBook Formats
    It's possible to convert open eBook formats like .epub into a file format your Kindle can read, like .mobi or .kindle, and most .pdf files can be uploaded directly to your Kindle. To learn more, check out the Send to Kindle website or schedule an appointment with an eLibrary staff member.

    We do not have a way to search entire borrowing histories directly, however it is possible to export your complete history using our Classic Catalog and search within that file. Using this export option also allows you to import your reading history into bibliographic tools like Zotero, GoodReads, or LibraryThing. 

    Once you’re logged in to our Classic Catalog site, it should deliver you to an accounts page with the following menu options. Select Reading History:

    After clicking this link you will be presented with several options to export in various formats, including CSV.

    Alternative Options

    1. If you would like to stick with our library website and account system only, without using an extra website to track your reading, you may find the built-in Completed Shelf is easier to use. This allows a note to appear in search results when you find a previously read book. Read more about how to use shelves in the accounts help page. 
    2. Using Control-F in your web browser to search for words within your borrowing history page is another option, although you will only be able to search up to 50 items at a time.