Please send us an eHelp ticket or cancel through the calendar invite sent by our booking system. This invite is sent to the email address you used to book the appointment, not your library account.
Emails about your appointment include a Reschedule link pictured below:
In the following webpage there is an option to cancel or reschedule your appointment.
There are several things you can do to make digitizing easier before visiting our library, the number one thing is to organize (and sometimes clean) your scans. Read more tips and tricks here on NicheAcademy. We also publish tutorials for many of our scanners that may help you plan.
Slides using SlideSnap: about 10 carousels or 1,400 slides. 30 slides per minute, or about 1 slide every 2 seconds. Your pre-sorted 80-slide carousel filled to the brim with photos can take as little as 3 minutes from start to finish. A full 140-slide carousel can take 6-9 minutes to digitize.
We use a Nikon camera with our SlideSnap machine. If you bring your own micro/SD card, then we can save directly to your card and no transfer time is required. However, if you bring other devices, please be aware that transferring 25 GB of data can take at least 20 minutes. We recommend transferring your photos in batches (every 3-5 carousels) when possible if you are not saving directly to your own card. Please save enough time to transfer files within your 2-hour appointment window.
Printed materials using FastFoto: Organized customers have scanned 400-600 (4x6" printed) photos in their 2-hour session. Our Epson FastFoto scanner can batch scan 20-30 photos at a time and takes about 1 second per photo. Depending on photo quality settings, a stack of photos can take 30 seconds at 300 dpi, about 45 seconds at 600 dpi, or longer with higher resolution (900 or 1200 max dpi).
Once FastFoto has scanned around 150 photos, we recommend ending batch scanning in the software to allow photos to be processed. This can take 3-5 minutes depending on dpi settings. After those photos are processed, then you can continue scanning additional photos. Please save enough time for photo processing and file transfer to be completed within your 2-hour appointment window.
Printed materials using Flatbed: Depending on resolution settings (we recommend 1200-1600 dpi) and the amount of images placed into the scanner at a time, a single scan can take up to 7-12 minutes. Patrons scanning slides using the flatbed slides template (12 slides in a single scan) have scanned a total of about 48 slides in high resolution during their 2-hour appointment.
Film - Super 8 or 8mm: 2-3 small reels. Approximately 35 minutes for a small reel of film (~50ft).
Video (VHS/Video8/Hi8/MiniDV, DVDs) and Audio (Vinyl or Cassette tapes): This happens in real-time. 2 hours of video or audio will take 2 hours to be digitized. Keep in mind that our software has processing time after video or audio has been captured. Additionally, there is file transfer time to move your files from our computers to your storage device. Please save enough time for processing and file transfer to be completed within your 2-hour appointment window.
Our lab schedule is very busy and it may take several weeks or months to complete your scanning project. While you wait, check out other public libraries around us with similar equipment (listed below) and other personal archiving services (Memory Labs) across the country.
Everything in the Vintage Media Lab is free to use and was purchased through a Pacific Library Partnership grant in 2019! In other words, the only direct cost to you is the amount of time it takes to finish your digitization project.
We have an automated slide scanner and DSLR camera rig that makes this a fast and easy process. Follow these 4 steps before visiting the library with your vintage photos to make it even faster and easier.
