Get assistance with eBooks, library apps and eResources.

Connected California

Connected California

Need help with internet services, devices, and computer skills? Connected California is free for all California residents.

eHelp for Seniors

Senior Planet Tech Hotline & Courses

If you’re a senior aged 60 and older, these live online classes, in-person training, and tech support hotline are for you.


  • Yes! After downloading and installing from your app store, follow these steps:

    1. Select the "Sign in with your library card" option at the login screen.
    2. In the following screen, enter our library Library ID: paloaltocitylibrary
    3. Use your library account number and PIN
  • To add your library inside Libby:

    1. Click the Libby icon (shown below) and then > Add Library.
    2. Find your library:
      • Use the search box to find your library by name, city, or zip code.
      • Tap Map Of Libraries to look for libraries near you.
    3. Tap the library to open its collection.
    4. Follow the prompts at the top of the screen to add a library card.
  • Current loans and holds from the OverDrive app will be added to Libby as soon as you add your library card. Reading progress and bookmarks from the OverDrive app won't sync to Libby when you switch.

    Learn more about switching to Libby on their FAQ page or visit our eHelp page for more info.

Submit a Ticket

There are three ways to submit a ticket for eLibrary apps and resources. Call us, send an email, or use the web form below.

  • Please note that responses can take up to 2 business days.
  • We are unable to schedule in-person eHelp by appointment at this time.

Call Us

Call us at (650) 838-2977.

Send an Email

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