Current Library Services

Due to ongoing library branch closures, reduced delivery schedules, and health and safety needs, the library will require more time to fill your hold request.

Please allow up to 5-7 business days between your hold request and notification that it has been filled. This applies to items that are currently in the library. For items currently checked out to other customers or still on order, wait times may vary.

Please call the library to set your pick up appointment only after you have received notification that it is ready.

We appreciate your patience.

Step 1 - Make an appointment

Once you receive an email notification that a hold is ready for pickup, schedule your holds pickup time using our online appointment system. Be sure to choose the branch indicated in the email notification you received.

Step 2 - Proceed to the pickup station during your 30 minute appointment slot

Holds will be available for pickup during your designated appointment period.

• Mitchell Park main entrance (view)
• Rinconada south public entrance near the Embarcadero Room (view)

Step 3 - Get in the social distancing line to receive your holds

Be sure to wear a face covering in accordance with Palo Alto's Emergency Order.
Our staff will bring your holds to the pickup station.

Step 4 - Verify your holds with the staff

Check the receipt on your bag to ensure you have the correct items.

Step 1 - Return your items to one of our return stations.

• • • • • Mitchell Park 24/7 return slots (view)
        • Rinconada 24/7 returns slots or at the Sidewalk Service station (view)
          
        • Downtown book return slots (all day Saturday and Sundays only)
        • College Terrace book return slot (all day Saturday and Sundays only)

Step 2 - Please allow at least seven days for materials to be cleared from your library account.

Step 3 - Overdue fines are not incurred at this time. We appreciate your patience.

We are offering a variety of virtual events for all ages. Many are weekly or monthly. See our Events Calendar to join us!

See our technology page for more information. This service is free, does not require a library card to access, and is available at all branches while you are within signal range.

These small, portable laptops are available at no cost. See our technology page for more information.

LINK+ enables you to borrow books from outside the Palo Alto Library system.