My Account FAQs

• How many holds can I place?

  Customers may have up to 20 unfilled holds on their account at one time, including any LINK+ holds.

  Note: Placing in excess of 20 holds will not save to your account and will produce an error like the orange error bar shown below.

  

• How do I get notifications on my library account?

  You can receive both email and SMS notifications about your account.

  Email Notifications

  To receive email notifications about your account, do the following:

  1. Log in to your account.
  2. On the menu, click My Settings.
  3. On the My Settings page, find the Account Information section.
  4. Go to the Email Address page.
  5. In the Email field, enter email address you want to use.
  6. Click Save Changes.
  7. Once you have entered a new address, a confirmation email will be sent to you.
  8. Your change will take effect only after you have responded to the confirmation message.

  SMS (text) Notifications

  This option is not available at this time. The quick solution is to bookmark your holds dashboard page. This is very easy to do on iOS and Android smartphones.

• What's my username or barcode?

  Your user name is your 14-digit library card number or the username you selected when you registered. You will find more information on logging in here.

• How do I return eBooks?

  Returning digital books or audiobooks you've borrowed from our library varies depending on the eBook platform you used. In all cases your title will automatically be returned on the due date.

  • How to return a title in Libby
  • How to return a title in Boundless
  • How to return titles saved on your Kindle eReader

  If the platform your eBook was borrowed from isn't listed or you encounter difficulties, please contact our support team for assistance.

• How can I turn off social sharing features?

  To keep My Shelves and/or My Feeds private:

  • Log in to your account.
  • On the menu, click My Settings.
  • On the My Settings page, look for the Privacy section.
  • In the Privacy section, next to My Shelves, click Change.
  • On the My Shelves page, click the checkbox next to each shelf you want to change.
  • Click Save Changes.

  • In the Privacy section, next to My Feeds, click Change.
  • On the My Feeds page, click the checkbox to make your feeds private.
  • Click Save Changes.