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FAQs

  • Wireless Internet is available at all branches. No password or library card is required. Steps to Connect:

    1. Look for PA_OverAir_Library on your wireless device.
    2. Accept the policy and enjoy 2 hours of access. 
    After 2 hours, you can repeat the process for more Internet access. Please note that we cannot guarantee your equipment will work with our network. Palo Alto City Library assumes no responsibility for the safety of equipment or for laptop configurations, security, or data files resulting from connection to the Library's network.
  • For health and safety reasons we do not currently have library spaces available for public computer use. Wireless internet is still available for smartphones and other portable electronics if you are within signal range of a library building.

  • Yes! Chromebooks are still available for checkout.

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FAQs

  • Log in to check your account dashboard for hold information. You may receive an email notice when this happens (this depends on your account settings).

    In some cases your email provider may filter out these messages as spam, please check your settings before contacting us for help.
     

    Following this notification, reserve a pickup time and we'll send a confirmation message to let you know it's ready.

  • Several library locations are closed in response to the COVID-19 pandemic or have modified their schedule. Book-drops are also closed. Please refer to our Sidewalk Service page for the most up to date information.

  • Customers may have up to 30 total holds. These holds do not include unfulfilled requests waiting on your holds shelf.

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